Shipping policy

At The Design House, we take pride in delivering your orders with care and efficiency. To ensure a smooth experience, we partner with trusted and registered courier services for all domestic deliveries.

General Shipping Timelines:

• Standard Shipping: 5–7 working days
• Express Shipping: 2 working days (subject to availability)

Please note: Saturdays, Sundays, and public holidays are not considered working days for dispatches and deliveries.

Timelines may vary based on the product, customization requirements, festivals, and unforeseen circumstances. For specific delivery timelines, please refer to the product description on each item page.

Domestic Shipping (India):

• Free shipping is offered on all domestic orders *above INR 5,000.
• For orders below INR 5,000, shipping charges will be calculated based on:
  
  * Product size and weight
  * Packaging requirements
  * Delivery destination
  

These charges will be visible at checkout once you’ve entered your shipping address.

All orders are processed and dispatched from our design studio and warehouse located in Kolkata, West Bengal, India. Deliveries are made to the **shipping address provided at checkout.

If you have any specific shipping requests or require assistance with your order delivery, please reach out to our customer support team at thedesignhouseco2025@gmail.com.

Please include order tracking and a **returns during shipping section.